Refund policy

At The Gilded Cup, we take pride in delivering high-quality coffee products. If you are not fully satisfied with your purchase, we’re here to help.

Return Window

You have 10 days from the date of delivery to request a return.

Eligibility for Returns

 

To qualify for a return:

• Items must be unused, unopened, and in original condition
• Original packaging must be intact
• Proof of purchase (order confirmation or receipt) is required

 

Non-Returnable Items

The following items are not eligible for return:

• Opened or used coffee products
• Perishable goods
• Sale or clearance items
• Gift cards

 

How to Initiate a Return

To start a return, please contact us at:

📧 thegildedcup.info@gmail.com

Include:

• Your order number
• The item(s) you wish to return
• Reason for return

Once approved, you will receive instructions on how to return your item.

Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect
• We recommend using a trackable shipping method

 

Damaged or Incorrect Orders

Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us within 48 hours so we can resolve the issue promptly.

 

Refunds

• Once your return is received and inspected, you will be notified of approval
• Approved refunds will be issued to your original payment method
• Please allow 5–10 business days for processing

Late or Missing Refunds

 

If you haven’t received your refund:

1. Check your bank account
2. Contact your credit card company
3. Contact your bank

 

If issues persist, reach out to us directly.